At Deals Mode Nigma Store, we want you to love every curve-hugging piece you order from us. But if something isn’t quite right, our hassle-free returns process has you covered.

Curve Confidence Promise: We offer 15-day returns on most items (exclusions apply) so you can shop our plus-size collection with complete peace of mind.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with tags attached
  • Original Packaging: Please return in original packaging when possible
  • Proof of Purchase: Include your order number or receipt

Non-Returnable Items

To protect all our curvy customers, we cannot accept returns on:

  • Items without original tags
  • Gifted items without proof of purchase
  • Items damaged due to wear or improper care

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our Cardiff customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Deals Mode Nigma Team, I would like to return/exchange the following item from my order #[Your Order Number]: – Item Name: [Product Name] – Size: [Size] – Reason: [Reason for Return] I would prefer: [Refund/Exchange to Size] Please advise next steps. Kind regards, [Your Full Name] [Your Contact Email]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please note:

  • Return shipping costs are the customer’s responsibility unless the item is faulty
  • We recommend using tracked shipping as we cannot be responsible for lost returns
  • Return address: 92 Wells St, Cardiff, GB CF5C 2BA

Step 3: Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Your new item will be shipped within 3 business days of approval

Note: Depending on your bank/card provider, refunds may take 5-10 additional days to appear on your statement.

International Returns

For customers outside the UK:

  • Customs forms must be marked as “Returned Goods” to avoid duties
  • Original shipping costs are non-refundable
  • Return shipping times vary by destination (typically 2-4 weeks)

Exchange Policy

Need a different size? We’re happy to help:

  • Exchanges are subject to availability in our UK 14-32/US 12-30 size range
  • If your preferred size isn’t available, we’ll process a refund instead
  • No additional shipping charges for size exchanges (except international)

Style Tip: Unsure about sizing? Our customer service team can provide detailed measurements for any item in our plus-size collection.

Damaged or Faulty Items

If your item arrives damaged or with manufacturing faults:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/fault
  • We’ll cover return shipping and expedite your replacement

For any other questions about our returns policy, please email [email protected] – our curve-loving team is always happy to help!