Welcome to Deals Mode Nigma Store – your go-to destination for stylish plus-size fashion that celebrates every curve! We want you to love every curve-hugging piece you order from us, which is why we’ve created this transparent guide to our shipping and returns process.

Shipping Information

Curve Confidence Promise: We process all orders within 1-2 business days so you can enjoy your new plus-size essentials as soon as possible!

We offer two convenient shipping options to suit your needs:

1. Standard Shipping (£12.95)

  • Shipped via DHL or FedEx
  • Delivery within 10-15 business days after dispatch
  • Tracking included

2. Free Shipping (Orders over £50)

  • Shipped via EMS
  • Delivery within 15-25 business days after dispatch
  • Available for most destinations (excluding some Asian and remote regions)

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Our Hassle-Free Returns Process

We stand behind our plus-size collection with our 15-day returns policy. Here’s how it works:

Step 1: Initiate Your Return

Email our curve-loving customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Email Template:
Subject: Return Request – Order #[Your Order Number]

Dear Deals Mode Nigma Team,

I would like to return/exchange the following item from my order #[Your Order Number]:
– Item Name: [Product Name]
– Size: [Size]
– Reason: [Reason for Return]

I would prefer: [Refund/Exchange to Size]

Please advise next steps.

Kind regards,
[Your Full Name]
[Your Contact Email]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please note:

  • Items must be unworn, unwashed with original tags attached
  • Return in original packaging when possible
  • Return shipping costs are the customer’s responsibility unless the item is faulty
  • We recommend using tracked shipping (we cannot be responsible for lost returns)
  • Return address: 92 Wells St, Cardiff, GB CF5C 2BA

Step 3: Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Your new item will be shipped within 3 business days of approval

Note: Depending on your bank/card provider, refunds may take 5-10 additional days to appear on your statement.

Non-Returnable Items

To protect all our curvy customers, we cannot accept returns on:

  • Items without original tags
  • Gifted items without proof of purchase
  • Items damaged due to wear or improper care

International Returns

For our global curve community outside the UK:

  • Customs forms must be marked as “Returned Goods” to avoid duties
  • Original shipping costs are non-refundable
  • Return shipping times vary by destination (typically 2-4 weeks)

Exchange Policy

Need a different size? We’ve got you covered:

  • Exchanges are subject to availability in our UK 14-32/US 12-30 size range
  • If your preferred size isn’t available, we’ll process a refund instead
  • No additional shipping charges for size exchanges (except international)

Style Tip: Unsure about sizing? Our customer service team can provide detailed measurements for any item in our plus-size collection!

Damaged or Faulty Items

If your curve-loving item arrives damaged or with manufacturing faults:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/fault
  • We’ll cover return shipping and expedite your replacement

For any other questions about our returns policy, please email [email protected] – our curve-loving team is always happy to help you shop with confidence!